Job Title : ServiceNow Service Delivery Manager (Onsite / UAE (Dubai)

Location - UAE (Dubai)

Work Experience - 7 + Years

Job Summary
We are seeking a ServiceNow Service Delivery Manager to oversee the delivery, stability, and continuous improvement of a large-scale ServiceNow platform operating within a structured Center of Excellence (CoE) model.

This role is responsible for driving end-to-end service delivery across the platform, ensuring that enhancements, operations, and ongoing services are delivered to a high standard. The successful candidate will bring strong ServiceNow platform understanding (functional or techno-functional), enabling them to effectively manage delivery, challenge requirements, and confidently represent the platform and team in stakeholder engagements.

Key Responsibilities
Own the overall service delivery of the ServiceNow platform, including:
Ongoing operations and support
Backlog-driven enhancements