Work Schedule: Morning Shift

Work Setup: Hybrid (1-2 days onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Responsibilities:

• Managed Services Operations : Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management.
• Platform Enhancements : Design and implement enhancements to ServiceNow workflows, forms, and reports, leveraging out-of-the-box (OOB) capabilities and minimal customization to improve functionality and user experience.
• Incident and Problem Resolution : Diagnose and resolve incidents and problems across ServiceNow modules, collaborating with support teams to minimize disruptions and update the knowledge base with solutions.
• Service Request Management : Fulf...