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ServiceNow HRSD(HR Service Delivery) BSA

Company

Cynet Systems

Location

Sunnyvale, United States

Type

Full-time


Job Description:

Pay Range: $70hr - $81.48hr

Requirement/Must Have

  • Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations.
  • Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
  • Familiarity with Workday HCM or other HR system integrations.
  • Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model.
  • Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution.
  • Experience working in Agile environments, including sprint planning, backlog management, and ...
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