ServiceNow HRSD Senior Specialist

Kitchener, Ontario – Onsite

The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices.

Responsibilities

• Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
• Administer and maintain the ServiceNow HRSD platform
• Partner with IT developers to ensure alignment between HRSD and ITSM modules
• Gather requirements from HR stakeholders and design effective solutions
• Troubleshoot and resolve incidents to ensure system stability
• Maintain documentation and provide training to HR users
• Ensure compliance with ServiceNow governance, security, and best practices