Description:

ServiceNow Field Service Management (FSM) Technical LeadTechnical Lead will need to have experience leading teams in an Agile approach, leading solution design sessions, and ensuring quality of delivery of the ServiceNow solution.Responsibilities: 

Work with the customer product owners to understand detailed requirements and design scalable solution for implementation, test automation and delivery to end customer 

Contribute to the design and implementation of new products and features while also enhancing the existing product suite 

Integration: Integrating ServiceNow FSM with other systems and applications like CareAR, Dispatch tools etc

Workflow Automation: Developing and implementing workflows, business rules, and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfillment.

Reporting and Analytics: Configuring dashboards, reports,...