Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Responsibilities

• Oversee the end-to-end design and implementation of ServiceNow solutions
• Development of ITSM & custom modules in ServiceNow Platform following best development practices
• Lead a high-performance team of 15 to 20 developers, architects, and consultants
• Strong hands‑on ServiceNow implementation or development experience with minimum 3 full‑cycle implementations of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
• Creating technical design documents and writing unit test cases
• Knowledge in Web Technologies (XML, HTML, JavaScript, etc.) will be essential
• ServiceNow implementation of HRSD/CSM module
• ServiceNow upgrade hands‑on
• Very good knowledge of the ITSM proces...