As part of a replacement, we are looking for a Service Team Leader for the Lloyd / Chatillon business unit. Acting as the local technical reference, you will lead and support a team of field service technicians delivering on-site calibration, installation, training, and repair services.
Key Responsibilities:
Own the services budget and define and drive the development strategy for new service solutionsOptimize existing processes, develop the customer base, and implement customer retention actionsAct as the technical reference for products, applications, and calibration standardsProvide support on complex technical cases and strategic customer projectsEnsure the quality of deployed solutions and customer service deliveryManage and develop the French technical team (4 field service technicians)Allocate resources, set intervention priorities, and coordinate schedulesMonit...