Overview
We are seeking a motivated Service Support Specialist to join a fast-paced customer support environment. In this role, you will assist clients with benefits, payroll, and system-related inquiries while providing high-quality service and troubleshooting support.
This is a great opportunity to gain experience in HR/payroll systems and client-facing support within a collaborative and growth-oriented team.
Key Responsibilities

+ Handle inbound and outbound customer calls related to benefits, payroll, and account support

+ Assist clients with Open Enrollment processes and Affordable Care Act (ACA) inquiries

+ Troubleshoot issues related to benefit plans, payroll configurations, and system errors

+ Schedule and lead virtual client meetings to walk through system updates and changes

+ Guide clients through updates such as employee self-service, benefit plans, and carrier connections

+ Collaborate with internal teams and e...