We now have an exciting new permanent opportunity within Philips Healthcare working in our busy Services Support Centre. We are seeking an exceptional individual to take the role of Services Support Centre Resource Planner (Short Term)
You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers
**Your role:**
+ Handling incoming calls for all modalities (including US & HPM)
+ Incident planning & case management for all Philips managed modalities (including Scotland US, Philips HPM Field Service Engineers (FSE’s))
+ Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team for all Philips managed modalities (including Scotland US, Philips HPM FSE’s)
+ Correctly prioritizing and rescheduling where required for all event types within a 48 hour timeframe.
+ Assigning and dispatc...