Job Summary
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To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. 1865 and VIPs) are met and that personalized service is provided to all guests as brand icon in style.
Greet VIP, limousine arrival guests, 1865 members and repeat guests with special recognition and service personally. Perform in sophisticated personalized services as attending to special requests by guests and exceeding expectations. Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests need. Assist in handling guest complaints and referring them as necessary and assist in follow up on corrective action. Assist the Front Desk and Head of Guest Relations in maintaining overall guest’s satisfaction in hotel lobby ; & Perform any other duties as required in meeting hotel guest’s expecta...