What You’ll Do

• Manage shift teams, including rota planning and shift cover.
• Lead business change and service introduction processes for the Service Reliability team.
• Lead service improvement initiatives such as network management platform onboarding.
• Act as Duty Operations Manager, providing on‑call management escalation for operational incidents.
• Prepare management reporting for changes and incidents.
• Undertake network audits and compliance activities.
• Develop and maintain communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness.
• Maintain the Service Reliability knowledge base and playbooks, and provide training to shift teams.

What You’ll Bring

The ideal candidate will provide management and technical leadership to a team of service reliability engineers and handle the Duty Operations Manager ...