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Service Reliability Engineer

Company

ThoughtWorks

Location

Singapore, Singapore

Type

Full-time

Job responsibilities

  • You will provide operational support for large-scale distributed environments and debug production issues across services and stack levels.

  • You will quickly diagnose and resolve issues to minimize downtime and impact to users.

  • You will do troubleshooting and investigation across databases, web services and applications.

  • You will handle production incidents, managing incident communication with clients and help in drafting RCA documents.

  • You will respond and communicate over incidents (incident management).

  • You will monitor and ensure that technical/business expectations of deliverables are consistently met on projects.

  • You will share ideas with appropriate team members, stakeholders and leaders to facilitate further discussion and exploration.

  • You will ensure the development and maintenance of positive relationships with internal peers and other colleagues, ...

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