Responsibilities

• Under general direction of the Manager, Service Continuity & Recovery, the Service Relationship Manager-I will focus on leveraging World Courier’s capabilities, insights from external customers and internal processes to provide a superior logistics and service relationship with our customers.
• SRM will act as the internal voice of the customer and the key coordinator between sales and customer service to deliver exceptional service that consistently meets our customer’s expectations.
• Collaborates with cross functional teams in customer service, operations, sales, and QA team as required depending on business needs.
• Create, maintain, and distribute key reports and scorecards for assigned customers and internal departments.
• Assist with new account set up, onboarding and maintenance of assigned accounts.
• Work with sales to review profitability at the account and company level.
• Act as point of escalat...