Role: Service Performance Manager
Salary: £50,000 - £55,000 DOE + Phone and Laptop
Location: London  
Shift: 40 hours per week

Are you an experienced Service Performance Manager? My client, one of the UK's leading entrance automation specialists is expanding and looking to add a Service Performance Manager to the team. The requirement of this role is to manage the Planning and Helpdesk Teams, ensuring that all Field Technicians and Sub-Contractors deliver reactive, quoted, and planned works for both internal and external customers across the UK and Ireland. The role will ensure all works are delivered in accordance with agreed job priorities to meet company and group objectives and reports on a regular basis in line with agreed KPIs and Targets

As a Service Performance Manager you will:
Lead and develop two operational teams: Planning & Scheduling and the Service Helpdesk
Oversee the scheduling of reactive and planned maintenance works, ensuring enginee...