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Service Operations Manager

Company

Utimaco

Location

Aylesbury, United Kingdom

Type

Full-time

Your tasks

  • Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability
  • Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption
  • Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits
  • Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives
  • Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures
  • Your profile

  • Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations
  • Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS)
  • Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure op...
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