Service Operations Advisor (Learner)
Location: Bangalore
Grade: K2
Reports to: Customer Service Manager (Learner) - UK-based
Key partners: Learners, Employers, Employer Service, Student Experience, Apprenticeship Delivery
Role summary
As the voice of Kaplan, you will be part of a team who build and maintains strong relationships with learners, offering support and guidance throughout their journeys.
As a Service Operations Advisor (Learner), you will:
Manage all inbound queries from existing and prospective learners via live chat, email, and social media, maintaining and improving learner satisfaction
Ensure that departmental KPIs are met to guarantee that we are providing the best level of support to our learners
Adhere to any internal or external regulations that govern UK education
Collaborate with the UK-based support team, providing timely feedback and updates
Complete administrative duties. For example, processing payment plans
Identify any ...