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Service Market & Customer Support Manager

Company

Volvo Group

Location

Shah Alam, Malaysia

Type

Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Job Summary

The incumbent is responsible for developing and executing strategies to grow the service business within a defined market. This role focuses on increasing service revenue, improving customer retention, and ensuring high-quality service delivery while leading cross-functional teams and optimizing operational performance.

Key Responsibilities

  • Develop and implement market-specific strategies to grow service and after-sales revenue
  • Analyze market trends, customer needs, and competitor activities to identify business opportunities
  • Drive customer satisfaction, retention, and loyalty through high-quality service delivery...
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