The Opportunity

This is a senior operational leadership role where you’ll be at the heart of delivering service excellence across our NZ ABS Integrated Field Operations and APAC Shared Operations. Play a key role in driving continuous improvement initiatives that strengthen our operating model and elevate the client experience.

Equally important is how you lead. Foster a high‑performance, inclusive and engaged culture where people feel supported, challenged and set up for success—now and into the future. By building strong internal relationships and partnering with leaders across the business, ensure our teams are aligned, informed and consistently delivering great outcomes for our clients.

What You’ll Be Doing

• Leading the NZ ABS IFO team to deliver consistent, high quality‑ client service.
• Managing productivity, service levels, quality, and resourcing.
• Ensuring compliance with legislation, reg...