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Service Manager Indonesia (m/f/d)

Company

PT Guntner Indonesia

Location

Fürstenfeldbruck, Germany

Type

Full-time

Main Task:

  • Overseeing after-sales service by analyzing and addressing customer complaints to provide effective solutions

  • Supervising and ensuring that planning and targets are met as scheduled

  • Ensuring all supervised work units comply with established procedures

  • Resolving issues related to unit repairs for customers and coordinating with relevant parties

  • Supervising, advising, and guiding subordinates to meet procedural and quality standards

  • Coordinating and monitoring warranty costs to ensure performance aligns with company targets

  • Making decisions on customer complaints and managing thar resolution to ensure customer satisfaction and timely product delivery

  • Providing necessary equipment and measuring toots to support after-sales service activities

  • Analyzing customer complaints to enhance internal processes and advising customers accordingly

  • Designing and...

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