Lead HVAC service operations as a Service Manager with Carrier in Stoney Creek, ON. Oversee maintenance, foster customer relationships, and ensure operations run smoothly in a hybrid setting.
Carrier Global Corporation is seeking a Service Manager to guide service operations for a commercial client base. With responsibility for financial performance and a focus on operational excellence, you'll manage dispatch, team performance, and customer satisfaction. This position combines on-site leadership and remote flexibility over three office days and two remote days weekly.
Key Responsibilities:
• Plan and schedule all service calls efficiently
• Manage revenue and profitability of service contracts
• Recruit, train, and develop technicians and coordinators
• Build strong customer relationships for effective service
• Ensure compliance with quality and safety standards
Requirements:
• High school diploma or GED
• 5+ years in technical aftermarket service
• 2...