Duties

Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
Business strategy for Academy with Capex requirements and return on investments
Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
Issue, audit and record all tools required by the technicians
Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to, transducer and tool return, outstan...