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Service Manager, AG

Company

Patten CAT

Location

West Branch, United States

Type

Full-time

Working Hours/Days

8:00 am - 5:00 pm Monday – Friday, rotating Saturdays

Basic Duties


+ Experienced, safety minded leader to manage the AG Service Department. Managing shop personnel.

+ Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.

+ Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.

+ Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.

+ Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders

+ Oversee technician productivity and performance including annual reviews, administering disciplinary action as necessary.

+ Promote safety in the workplace and help lead technical and professional development.

+ Perform other duties as a...

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