Role - Service Management SME (Walk-in)
Years of Experience - 6 to 12 years
Location - Hyderabad

Key Responsibilities
:Manage end-to-end

ITSM processes (Incident, Problem, Change, Request Management
)Ensure adherence to

SLA, KPI, and service quality standard
sLead

major incident management and escalation handlin
gDrive

root cause analysis and problem management lifecycl
eManage and maintain

CMDB / Asset lifecycle governanc
eConduct governance calls, service reviews, and reportin
gDrive

continuous service improvement (CSI) initiative
sCoordinate with cross-functional teams (infra, network, apps
)Technical Skills
:ITIL Framework (Foundation / Intermediate
)ServiceNow / BMC / Jira Service Managemen
tKnowledge of Incident, Problem, Change, CMDB module
sReporting tools, dashboards, and analytic

s