The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

Ask the customer qualifying questions to uncover needs and directs calls appropriately

Ensures that service consultants receive messages promptly

Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant

Provide reporting to dealership management

Collect retail charges from the customer in cash, check or authorized charge account

Provide customers with the proper change and/or receipt

Properly process and document charge purchases according to the policies established by the Controller

Close all internal repair orders promptly and route to Billing Clerk for processing

File accounting copies of repair orders and parts tickets,...