Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
Deliver repair sales targets as determined by the Regional Director
Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
Manage and follow-up actions of customer claims and complaints
Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
Accountable for the identification and resolution of sick or rou...
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