Job Title: Service Integration and Management (SIAM) Continuous Improvement Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Data-Driven Service Integration and Management (SIAM) Continuous Improvement Specialist is responsible for identifying, developing, managing, and implementing process improvements across the program using data analytics and ITIL best practices. This role is critical for fostering a culture of evidence-based continuous enhancement that drives operational excellence and ITSM best practices within the organization.

Responsibilities:
Proactively mine and analyze IT service data to identify trends, patterns, and improvement opportunities
Apply statistical analysis and data visualization techniques to support evidence...