We're looking for a front-line Service Desk Support Engineer to provide end-user support to a global user base. This role focuses on end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills.

Facilitate clear and consistent communication, ensure tickets receive attention, serve as a point of contact for technical support, resolve hardware, software, and connectivity issues, and participate in local and global projects.

Proven experience in a Service Desk or IT support role, strong technical background, excellent problem-solving skills, and a customer-centric approach.

• Proven experience in a Service Desk or IT support role
• Working experience or strong understanding of enterprise technologies (Office 365 and ServiceNow)
• Experience supporting applications and hardware in office, lab, and manufac...