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SERVICE ENGINEER

Company

GSV ELECTRICAL ENGINEERING PTE. LTD.

Location

singapore, Singapore

Type

Full-time

Duties and Responsibilities:
  • Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
  • Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
  • Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
  • Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
  • Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
  • Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
  • Escalate complex or unresolved issues to senior engineers or management for further investigation and...

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