Job Description
Job Overview
The Service Dispatcher for a life safety company is responsible for managing and coordinating service requests from high-priority clients, including hospitals, banks, and national accounts. This role ensures timely scheduling of technicians, efficient communication with customers, and smooth execution of service operations. The position is based onsite in Burr Ridge, Illinois (Chicagoland area), Monday through Friday, 7:00 AM – 3:30 PM.
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Day-to-Day Responsibilities
• Dispatch & Coordination
o Manage incoming service requests via phone and email.
o Schedule technicians with visibility into their calendars for quick turnaround (24–48 hours).
o Maintain strong relationships with recurring customers for a personal touch.
• Job Management
o Track job progress and close out tickets upon completion.
o Request parts from the warehouse and reschedule jobs as needed.
o Handle billing for comp...