Job Title: Service Desk Analyst - Tier 1

Hourly Compensation: $20/hour

Contract Length: 1.5 months

Location: Onsite - Vineland NJ

Shifts: Flexible (Morning, Evenings, Nights)

Client Overvi

ewCompany will provide IT Service Desk support personnel to serve as Tier I first-line end-user support and Tier II escalation/shift leadership for Client’s environment during the Term. Services include intake, logging, prioritization, triage, and resolution of end-user incidents and service requests; escalation and coordination with Client technical teams as needed; Epic access/security and workflow-related support; incident response and outage coordination for high-impact events; and documentation of ticket activity and resolutions to support knowledge sharing and auditability. Company personnel will perform Services in ac...