Job Description Job Description Overview

TEKsystems is seeking a Service Desk Technician to support a fast-paced operational environment in Louisville, KY. The role is responsible for delivering high-quality technical support while ensuring systems reliability during events.

This position offers long-term potential within a growing organization and provides hands-on experience in a collaborative, team-oriented setting.

Key Responsibilities

• Provide first-level technical support by responding to incoming calls and requests from users and field teams
• Troubleshoot hardware and service desk-related issues for specialized equipment and systems
• Maintain professionalism and efficiency while delivering a positive customer experience
• Monitor system alerts, error logs, and communication networks to identify and respond to issues
• Escalate incidents according to established guidelines and procedures
• Perform data entry tasks and ensure accura...