Role Overview

Operating across designated sites (Makati, Laguna, and Albay), the Service Desk Technical Support Specialist provides hands‑on hardware, software, and localized data communication support. This role acts as Level 1 support, maintaining ownership of incident recording, immediate diagnostic troubleshooting, and on‑site asset maintenance.

Key Responsibilities

• Provide immediate phone assistance and localized problem resolution for hardware, standard software, and core business applications.
• Receive, log, gather diagnostic data, and generate trouble tickets for incoming service calls.
• Manage the full administrative lifecycle of assigned incidents, problems, and support calls through to completion.
• Process and monitor Install, Move, Additions, Change, and Setup (IMACS) tracking requests.
• Provide Level 1 support for workstations, laptops (HP, Lenovo, or equivalent), associated peripherals, and standa...