The Service Desk Specialist I is responsible for providing 1st level of support to all customers with their questions about any of the supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.

Responsibilities

• Knowledgeable in MS Office applications.
• Knowledgeable in PC operating systems (Windows 98/XP/2000/7).
• Knowledgeable in Windows Server operating systems (Windows 2000/2003/Standard Edition).
• Monitor assigned tasks including scheduled reports globally.
• Provide courteous and quick responses to customers via phone, email, remote access, or onsite support.
• Have willingness to find answers to all questions addressed to them.
• Familiarize with research and information resources and knowledge bases.
• Research questions using a variety of manuals and resources, and collaborate with other Help Desk Support Engineers and IT colleagues to...