Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts)

Job Location: Birmingham, UK/ Onsite

Job Type: Permanent

Job Description:

• Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must
• Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important

Skills Required

• Excellent Communication skills (spoken and written)
• Handling the voice calls
• ITIL process on Incident Management and Service Request fulfilment
• Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket
• Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as p...