Overview

Job Openings Service Desk Manager - Up to 120K - Makati Hybrid

The Service Desk Manager is responsible for leading and managing a 24*7 service desk team to ensure the delivery of high-quality technical support to our organization and its customers. This role involves overseeing day-to-day operations, optimizing processes, and fostering a customer-centric culture within the service desk team. The Service Desk Manager will collaborate with cross-functional teams to drive continuous improvement and deliver exceptional service in a 24/7 environment.

Responsibilities

• Oversee the day-to-day operations of the service desk team, ensuring timely and accurate response to in scope services and support.
• Ensure round-the-clock availability of the service desk team, including managing shift schedules, and staffing levels to maintain 24*7 coverage while meeting service level agreements (SLAs).
• Manage and prioritize incident and ser...