Service Desk Executive
Reporting to: Sr. Manager (Lead Service Desk Expert- HR Nordics)
Job Group: C
Location: Islamabad
Division: TSS
Department: People Services
Unit: HR Ops PK
Goals
- Provide excellent technical and functional support to end users.
- Ensure timely resolution of tasks while maintaining highest level of quality.
- Identify and suggest areas to improve.
- Contribute towards the team and organizational goals.
Typical day at work
- Control of expense claims of employees to ensure compliance and accuracy.
- Analyze customer queries and provide timely resolution.
- Resolve cases related to travel & expense within designated platform.
- Follow-up with users and technical vendor on status of cases that are waiting on further information or confirmation of resolution.
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