Job Description

Wavenet is looking for a Service Desk Engineer to provide high-quality support for incident resolution and service requests. This role is integral to ensuring a best-in-class customer experience, exceeding expectations, and driving continuous service improvements.

As a key member of our service team, you will take full ownership of incidents and service requests, ensuring they are effectively diagnosed, categorised, prioritised, and resolved in line with agreed SLA and KPI targets. You will also work closely with internal and external teams, including 3rd party suppliers, to ensure timely and effective issue resolution.

Key Responsibilities: