Service Desk Engineer Lincoln - £25-30k
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We are currently working with a professional services organisation in Lincoln that is actively recruiting for a Service Desk Engineer to join them on a permanent basis.
The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.
Responsibilities:
Providing high quality first line support to users via telephone, email and walk-ups
Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
Ensuring speedy resolutions and high user satisfaction rates
Managing user tickets from first contact to resolution, ensuring excellent communications throughout
Carrying out ...