IT First Line Service Desk Analyst - 12 Month FTC

Location: Newcastle
Salary: £27 - £30k
9-5 Day ShiftsJoin a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic IT team, providing essential support and making a real impact on our operations.

Day-to-Day of the Role:

Provide technical support, training, and advice to colleagues across the entire infrastructure via phone, email, walk-up, and chat.
Collaborate with the wider IT team to resolve issues and improve service delivery.
Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets.
Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement.
Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them ap...