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Service Desk Analyst

Company

Valiant Integrated Services

Location

Herndon, United States

Type

Regular Full-Time Salaried

Position Description

Valiant is seeking a full-time Service Desk Analyst to join our Global Excellence Team. This position is responsible for installation, updating, and support of corporate laptops, tablets, thin clients, and software applications. The role also involves maintaining technical documentation for policies, procedures, asset management, training, and issue tracking and resolution.

Primary Duties and Responsibilities :

  • Responding to support phone calls, emails and support requests from customers.
  • Provide telephone and online support for remote users working with Windows OS and other supported applications.
  • Onsite client support is often needed for the delivery of services and will be required at the manager’s discretion.
  • Assumes ownership of employee incidents and follows up on the status and communicates progress and provides consistent updates in a timely manner.
  • Creating & ...

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