Job Overview

An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham.

The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction.

This is a full-time office based position working on rotating shift pattern hours.

Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am)

Each shift will rotate after a few weeks at a time.

Your main duties would include:

Incident Management

* Log and manage incidents and service requests using the IT Service Management (ITSM) tool.

* Prioritize and categorize incidents based on their impact and urgency.

* Ensure timely resolution of incidents in...