Service Desk Technician

+ Work Model: 100% Onsite

Position Overview
The Service Desk Technician provides first‑level technical support for end users across a large, enterprise‑level environment. This role involves resolving issues via phone, email, and chat, documenting all interactions in a ticketing system, and escalating when necessary. Common support areas include account access, software issues, break/fix troubleshooting, and general user assistance.
Key Responsibilities

+ Serve as the first point of contact for technical support requests through phone, email, and chat.

+ Troubleshoot and resolve issues related to user accounts, software, hardware, and general system access.

+ Assist with requests related to productivity tools, communication platforms, and system migrations.

+ Perform password resets, account updates, and basic user administration tasks.

+ Document all interactions, troubleshooting steps, and res...