About the role
Auckland Location
Hybrid work arrangement
Level 1 Service Desk skills
This role provides primary Service Desk support that includes:
Incident Management:
Incident detection and recordingClassification of all incidents and 1st / 2nd level support1st / 2nd level investigation and diagnosis1st / 2nd level Resolution and RecoveryIncident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management ProcedureIncident closureResponsibilities and Accountabilities
Key responsibilities will include but not be limited to the following:
Provide End Users with a high level of Customer Service throughout all communications such as initial contactIncident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedureProv...