About the job Service Desk Agent Mandarin Speaking

R30k/month

Our client that specialises in IT Solutions is seeking a dedicated and experienced Service Desk Agent fluent in Mandarin to join their team. The ideal candidate will have 1-3 years of service desk experience, excellent people and communication skills, and be able to handle a range of responsibilities including catching, dispatching, and general First Call Resolution (FCR). This role is crucial in providing timely and effective support to our Mandarin-speaking clients.

KEY RESPONSIBILITIES Handle incoming service requests and incidents from Mandarin-speaking users. Accurately log and categorize issues in the service management system. Prioritise and esc a issues as necessary, ensuring timely resolution or appropriate dispatch to specialised support teams. Provide immediate assistance and resolution to common technical issues. Troubleshoot and resolve issues efficiently during the initial contact. Follow up o...