Req ID: 335272 

We are currently seeking a Service Desk Agent Dutch and English to join our team in casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).

Service Desk Agent Dutch and English

Remote, Morocco

Competitive Salary + Benefits

Role Overview

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities