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Service Desk Administrator

Company

Fluke

Location

Norwich, United Kingdom

Type

Full-time

Responsibilities

Technical

  • Fully inspect and test instruments returned from customers and end users.
  • Correctly and accurately calibrate the units.
  • Manage all assets – booking in, traceability records, logistics, and product shipping.
  • Effectively resolve application and technical questions for Fluke Reliability customers.
  • Manage the Service Engineers and hire equipment
  • Maintain stores and inventory levels.
  • Assist in organizing and maintaining the workshop according to health & safety regulations and ensure that all processes carried out are in accordance with our QA and ISO 9001.
  • Help drive continuous improvement within the department and Health & Safety procedures
  • Commercial

  • Proactively contact customers and actively manage reminder programs to drive revenue.
  • Own customer satisfaction and ensure we deliver excell...
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