Job Summary

The Service Delivery Management Operations Lead is responsible for the day‑to‑day technical leadership of a team of Service Delivery resources. This role is the subject‑matter expert and is responsible for providing regular and/or as needed technical and process guidance, training, mentoring, and coaching. The Operations Lead ensures operational targets are met and works closely with the SDM Operations Manager in driving standard process execution, efficiency, continuous improvement, and quality compliance. This role serves as the 2nd level of escalation for Clients and/or internal Lexmark‑Xerox teams.

Roles and Responsibilities

• Responsible for management and execution of a set of accounts as a Service Delivery resource
• Responsible for providing support, training, coaching, and mentoring to a Service Delivery team
• Provide regular reporting to SDM Operations Manager on workload of the Service Delivery resources and ...