Ensure customer policies, procedures and contractual agreement are consistently met
Responsible for all contractual agreements from an operational perspective and ensure realistic and practical commitments are made to clients
Consistently meet predetermined metrics to achieve business objectives and customer SLAs; ensure contingency plans are in place for all services, including business recovery plans
Ensure timely and accurate reporting of performance metrics and SLAs to the Management
Identify and resolve problems or situations arising at Airside operations and act as a senior operational escalation point
Operations Management
Full budget responsibility focused on achieving operations metrics:
Increase the utilization of Airside resources
Productivity of teams
Maximize utilization of resources / high...
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