Job Description

Job Title: NDH(D) Service Delivery Manager

Contract: 12-month contract (potential for extension)
Security: SC required or ability to obtain

Purpose of the Role

The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on-site presence at HMNB Portsmouth but could be hybrid, subject to the agreement of the successful candidate and the wider NDH(D) team.

Key Responsibilities

Service Operations

Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service ...