Elevate your career at Fortinet as a Service Delivery Manager specializing in SOCaaS. This contract role emphasizes customer relationship management and impactful service delivery in a dynamic environment.
As a Service Delivery Manager, you'll own customer management processes while leading efforts to improve service delivery within the Security Operations as-a-Service team. Your interpersonal skills will help build trust with clients and facilitate effective communication with internal stakeholders, ensuring smooth project performance and issue resolution throughout.
Key Responsibilities:
• Maintain customer management across various service stages
• Communicate effectively with internal teams on project issues
• Generate status reports and document operational processes
• Facilitate regular service review meetings with clients
• Escalate concerns and optimize service delivery processes
Requirements:
• 3+ years of service delivery management experience
• ...